Crisis

The United Continental Scandal: A New CEO Confronts A Gathering Storm

Posted on
September 14, 2015

The United Continental Scandal: A New CEO Confronts A Gathering Storm

In this article posted on Forbes.com, I examine the threat now facing United Continental that goes beyond Jeff Smisek™’s unsavory […]

Crisis

Malaysia Air and the New Normal: Some Crises Never End

Posted on
August 14, 2015

Malaysia Air and the New Normal: Some Crises Never End

One of the basic rules about crisis communications is that in the early stages of an incident, you must only […]

Brand

Green For Gold: Branson’s Block-Long Tops Subway’s Foot-Long

Posted on
June 17, 2015

Green For Gold: Branson’s Block-Long Tops Subway’s Foot-Long

In this article published on Forbes.com, I examine how the race to ‘out-green’ competitors is driving unprecedented growth in the hotel […]