Brand

A Leadership Challenge for Uber

Posted on
September 6, 2017

A Leadership Challenge for Uber

Uber made an inspirational hire with new CEO Dara Khosrowshahi — who brilliantly built Expedia — and he is wise […]

Brand

The One Thing Missing From the Blizzard of 2016

Posted on
March 3, 2016

The One Thing Missing From the Blizzard of 2016

High winds. Freezing temperatures. Thirty-plus inches of snowfall. The Blizzard of 2016 that hit the East Coast last week had […]

Crisis

Volkswagen’s Long And Winding Road Ahead

Posted on
October 19, 2015

Volkswagen’s Long And Winding Road Ahead

In this article originally posted on Forbes.com, I examine the actions Volkswagen needs to take in order to salvage its […]

Crisis

The United Continental Scandal: A New CEO Confronts A Gathering Storm

Posted on
September 14, 2015

The United Continental Scandal: A New CEO Confronts A Gathering Storm

In this article posted on Forbes.com, I examine the threat now facing United Continental that goes beyond Jeff Smisek™’s unsavory […]

Crisis

Malaysia Air and the New Normal: Some Crises Never End

Posted on
August 14, 2015

Malaysia Air and the New Normal: Some Crises Never End

One of the basic rules about crisis communications is that in the early stages of an incident, you must only […]

Public Affairs

Uber Wins Playing the New Game

Posted on
July 24, 2015

Uber Wins Playing the New Game

It™’s being reported today that New York City Mayor Bill de Blasio has reached a deal with Uber and will […]