Cyberbreach

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Customers and regulators are ready to Blame. No company, government or educational institution is immune to a security breach. And the entire world will be watching to see how you respond. With attacks and breaches happening on a daily basis, the wise time to start planning your response is now. But don’t make the mistake [...]

Product Recall

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Conducting a Recall is Only Half the Job. While product recall events are a fact of life for today’s manufacturers and retailers, there’s no denying that their repercussions can have long-lasting effects on the brand and consumer confidence. Whether it’s tainted produce, a drug that harms instead of heals or a children’s toy that poses [...]

Accident/Catastrophe

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Communicating Calmly in the Midst of Chaos. From an oil spill in the Gulf of Mexico to an active shooter or reports of mysterious deaths at a luxury resort, accidents and catastrophic situations put your business to the ultimate test—almost always in real time. The public, the media, customers and stakeholders want clear, calm answers [...]