Brand

A Leadership Challenge for Uber

Posted on
September 6, 2017

A Leadership Challenge for Uber

Uber made an inspirational hire with new CEO Dara Khosrowshahi — who brilliantly built Expedia — and he is wise […]

Brand

The One Thing Missing From the Blizzard of 2016

Posted on
March 3, 2016

The One Thing Missing From the Blizzard of 2016

High winds. Freezing temperatures. Thirty-plus inches of snowfall. The Blizzard of 2016 that hit the East Coast last week had […]

Crisis

Volkswagen’s Long And Winding Road Ahead

Posted on
October 19, 2015

Volkswagen’s Long And Winding Road Ahead

In this article originally posted on Forbes.com, I examine the actions Volkswagen needs to take in order to salvage its […]

Crisis

The United Continental Scandal: A New CEO Confronts A Gathering Storm

Posted on
September 14, 2015

The United Continental Scandal: A New CEO Confronts A Gathering Storm

In this article posted on Forbes.com, I examine the threat now facing United Continental that goes beyond Jeff Smisek’s unsavory […]

Crisis

Malaysia Air and the New Normal: Some Crises Never End

Posted on
August 14, 2015

Malaysia Air and the New Normal: Some Crises Never End

One of the basic rules about crisis communications is that in the early stages of an incident, you must only […]

Public Affairs

Uber Wins Playing the New Game

Posted on
July 24, 2015

Uber Wins Playing the New Game

It’s being reported today that New York City Mayor Bill de Blasio has reached a deal with Uber and will […]