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Recalls

Highly publicized and brand-damaging food, drug, and consumer product recalls are a fact of life for today’s manufacturers and retailers. Heightened regulatory scrutiny, Congressional oversight, increasingly aggressive news media, and anxious consumers agitating on social media combine to make the stakes higher than ever for a company facing a recall incident.

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Product Recalls

What we do

LEVICK is one of the world’s most experienced recall communications firms in the field of managing recalls of food, drugs, consumer products, and medical devices. All told, our team members have managed more than 200 recalls, working closely with regulatory lawyers and logistics specialists with extensive experience in matters involving the Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), the Consumer Product Safety Commission (CPSC), and the National Transportation Safety Board (NTSB).
 
As a result of increased federal and state regulation over the past three years, conducting a safe, orderly, and precise recall is now only a job half done. Consumers, regulators, lawmakers, and plaintiffs’ attorneys must be able to see for themselves that a company is protecting the public during a recall.
 
By crafting the right messages and delivering them in a timely manner to your audiences through mainstream, digital, and social media, LEVICK protects brand credibility and trust that otherwise can be lost in the time it takes a damaging blog post from a parent to go viral.
 
Our services include:

  • Product Recall Communications Strategy
  • Consumer Relations Strategy
  • Media Relations
  • Social Media Response Plan
  • Reputation Management
  • Product Recall Press Releases and Media Relations

We routinely help clients manage the following:

  • U.S. Department of Agriculture Recalls
  • National Transportation Safety Board Recalls
  • Food and Drug Administration Recalls
  • Consumer Product Safety Commission Recalls
  • Federal Aviation Administration Recalls
  • National Highway Traffic Safety Administration Recalls
  • Consumer Product Recalls
  • Motor Vehicle Recalls
  • Food Recalls

The Team

Megan Gabriel:Public Affairs Consultant
Vice President
Vice President
Ernest DelBuono, SVP & Chair, Crisis Practice
Senior Strategist

Latest Thinking

In this LEVICK Daily interview, we discuss the challenges and opportunities confronting the pharmaceutical and medical device industries today. From...