March 20, 2019
Crisis Management lessons from the air-crash investigation model
Tony Jaques, Director of Issue Outcomes, discusses how the air-crash investigation model can provide valuable lessons for issue and crisis managers in his latest e-newsletter.
When your organisation is recovering after a crisis or a damaging public issue, itâ€™s very tempting to look for an excuse not to review what just happened, especially if management was at fault.
Itâ€™s a pretty human response, but unwillingness to learn from what went wrong is a serious mistake which blocks the opportunity to improve crisis preparedness and prevention.
The air-crash investigation model has some real lessons for issue and crisis managers, because the safety of todayâ€™s air travel is largely built on improvements resulting from an honest investigation of past failures.